Return and exchange

If the product you ordered does not suit you, you can return or exchange unused and unworn products within 14 days from you received the order.

If you ordered the wrong size or there is anything that troubles you, we can help you to choose the right item when you order again, just message us on info@proalp.si. 

Customized items or items specifically made to order it cannot be returned or refunded. If it does not suit you, please contact us. It is our interest that you enjoy wearing our footwear, so we will do our best to find solution.

Please note that you’ll have to bear the direct cost of returning the product.

The returned item has to be unused, unwashed, clean and in saleable conditions. 

For the value of the returned item, you can choose another product of the same value or the return payment can be demanded.

To return your purchase place the products you wish to return in a originally box the items were sent to you.

Write the return note and enclose it in the shipment. The return note should have following information: first name. last name, home adress, order number, date of the order, bank account number on which payment return can be executed – and (optional) reason for the return.

Send the parcel to:

Proalp

Lom 74

4290 Tržič

Slovenia, Europe

We recommend that you keep the postage receipt with the tracking number. Please note that we do not take responsibility for items lost when shipping back to us. 
We aim to process a refund within 14 days of receiving the returned parcel. 

For more information read General terms and conditions.